ko10 Privacy Policy

Welcome to ko10. This privacy policy describes how we collect, use, store, and protect your personal information while you use our platform. By using our services, you agree to the terms described in this policy. We ask that you read this document carefully.

For the purposes of this policy, the following terms have specific meanings:

• Personal Information: Any information through which a person can be directly or indirectly identified, such as name, mobile number, email address, national ID details, and so on.
• Processing: Any operation carried out on personal information, including collection, recording, storage, modification, retrieval, use, disclosure, and deletion.
• Data Controller: ko10, which, as the operator of this platform, determines the purposes and methods of personal information processing.
• User: Any person who visits the ko10 platform or uses its services.

ko10 collects the following types of information to operate its services:

2.1 — Information You Provide Directly

When you register an account or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Financial transaction details — related to bKash, Nagad, Rocket, Upay, or bank transfers
• Records of your communications with customer support

2.2 — Automatically Collected Information

When you use our platform, the following information is collected automatically:

• Device information — device type, operating system, browser type and version
• IP address and approximate location
• Activity logs on the platform — page visits, game sessions, betting history
• Information collected through cookies and similar tracking technologies
• Session duration and usage patterns

2.3 — Information Received from Third Parties

In some cases we may collect information from third-party verification services for the purpose of identity verification or fraud prevention. This information is used solely to ensure security.

ko10 uses collected information for the following legitimate purposes:

3.1 — Account and Service Management

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals
• Managing betting and gaming activities
• Providing bonuses and promotional offers
• Providing customer support

3.2 — Security and Compliance

• Preventing fraud and unauthorized access
• Complying with anti-money laundering (AML) regulations
• Restricting access for users under 21 years of age
• Implementing responsible gaming measures

3.3 — Service Improvement

• Personalizing your experience
• Analyzing and improving platform performance
• Developing new services and features
• Sending relevant promotional communications where applicable

The ko10 website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

4.1 — Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand platform usage patterns.
• Marketing Cookies: Used for relevant offers and promotions.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

ko10 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Provider Partners: With trusted partners for specific tasks such as payment processing (bKash, Nagad, Rocket, Upay, etc.), identity verification, and technology services — only the necessary information and under confidentiality agreements.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: To investigate and prevent fraudulent or criminal activity.
• Business Transfer: In the event of a change in ko10's business ownership, subject to obligations to maintain the protection of your information.

The security of your information is our highest priority. ko10 implements the following technical and organizational measures:

• All data transmissions are secured with SSL (Secure Socket Layer) encryption.
• Sensitive information stored in the database is kept in encrypted form.
• Account access is controlled through password protection and two-factor authentication.
• Regular security audits and vulnerability tests are conducted.
• Staff receive regular training on data protection.
• Only staff who are trained in data protection and bound by a commitment to confidentiality can access the information.

Even so, no digital system is completely secure. You are also responsible for the security of your account — use a strong password and never share your login details with anyone.

ko10 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The period your account remains active — information for an active account is kept to provide services.
• Records of financial transactions may be retained for an extended period to meet legal and regulatory requirements.
• Information related to fraud prevention is kept for as long as necessary.
• Customer support communication history is retained to ensure service quality.

After account closure, some information may be retained for a specific period to meet applicable laws and regulatory requirements. Once that period has passed, the information is securely deleted or anonymized.

As a ko10 user, you have the following rights over your personal information:

8.1 — Right to Access Information

You may request from us at any time to know what information we hold about you. We will provide this information within a defined timeframe.

8.2 — Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done through account settings or by contacting our support team directly.

8.3 — Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 — Right to Restrict Processing

In some cases you may ask to restrict the processing of your information, such as while the accuracy of the information is being verified.

8.5 — Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or messages at any time. However, it is not possible to stop necessary service-related communications (transactions, security notices, etc.).

ko10 strictly prohibits providing services to persons under 21 years of age. We implement age verification steps at registration to verify age. If we confirm that a user is a minor, their account will be closed immediately and the collected information will be deleted.

We do not knowingly collect information from minors. If you believe a minor has created an account on our platform, please notify our support team immediately.

ko10 primarily serves the Bangladesh market. Some technical services may require international data processing. In these cases we ensure that:

• Data transfers are made only for necessary service operations.
• All international partners follow data protection standards equal to our own.
• Sensitive information is transferred in encrypted form.

ko10 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• By displaying a notification when you log in to the platform.

Continued use of the service after a revised policy has been published will be considered your agreement to the new policy. If you object to a policy change, contact us or stop using the service.

This privacy policy and all matters relating to the protection of your information are governed by applicable laws and regulations. ko10 is committed to following the best international standards in personal information protection.

For any dispute or question regarding this policy, please contact our support team directly in the first instance. We always aim to find a friendly resolution.